T&C’s

TERMS & CONDITIONS

By placing an order with The White Orchid Floral Design, you agree to the following Terms and Conditions:

Orders are for Adelaide, South Australia, bridal and event clients only. Delivery is only available to Adelaide (5000) and surrounding areas. Orders placed outside these areas unfortunately cannot be serviced.

Orders cannot be taken any further than 18 months before the wedding/event date. Orders cannot be taken any less than 30 days prior to the wedding/event date.

Once your order has been reviewed and confirmed with you via phone or email, a non-refundable booking fee of 20% of your total wedding/event flower price is required to secure the services of The White Orchid Floral Design on the agreed wedding/event date. The booking fee is non-refundable but will be taken off the final balance. The non-refundable booking fee is required within 14 days of receiving agreed email confirmation, should your non-refundable booking fee not be received we will reserve the right to make ourselves available to other party’s wanting to confirm The White Orchid Floral Design for the wedding/event date.

Final balance payments must be made no later than 30 days prior to your wedding day. Wedding/event flowers cannot be purchased or delivered by The White Orchid Floral Design until full payment has been received. Payments can only be made by Stripe/PayPal (credit card, surcharge applies), EFT (details below) or cash. Unfortunately, no personal cheques will be accepted.

Furthermore, all details of the wedding/event order must be finalised 30 days prior to the wedding due to the need for notice with flower, sundries, and supplier third party purchases and orders. Order reductions or changes will not be accepted within 30 days of the order fulfillment date, i.e. no changes can be made to the final order.

Payments can be made to:

Account name: Mrs Kyla J Helgeson

BSB: 015 354

Account Number: 298531479

Institution: ANZ

All efforts will be made by The White Orchid Floral Design to supply the products agreed upon at the time of booking, however, The White Orchid Floral Design will not be held responsible if the flowers become unavailable as a result of, but not limited to, weather conditions, supplier issues or poor quality. Under such circumstances The White Orchid Floral Design reserves the right to use similar substitute flowers of high quality as a replacement and will try if possible, to agree the alternative flowers with you prior to supply.

The White Orchid Floral Design can only guarantee the condition of the wedding/event flowers up to the delivery and set up, after which time care of the flowers becomes your responsibility and The White Orchid Floral Design will not be responsible for any damage caused to them. Furthermore, in extreme weather conditions i.e., heat above 35 degrees, The White Orchid Floral Design will do everything possible to condition and care for your flowers to survive such conditions but cannot guarantee this.

In the unlikely event that The White Orchid Floral Design cannot fulfill the order for reasons out of our control, including but not limited to illness, accident or injury, we reserve the right to use substitute staff and companies to fulfill the order. In extreme circumstance if The White Orchid Floral Design is still unable to fulfill the order, we reserve the right to cancel the order, returning all monies to you.

Magnetic buttonholes and corsages should not be worn by persons that have a pacemaker due to interference and obvious health risks. Magnetic buttonholes and corsages should also not be placed near mobile phone, electronic devices, or any magnetic cards i.e., credit cards. The White Orchid Floral Design cannot be held responsible for any personal injury or allergy from flowers or sundries.

UPDATE TO PAYMENT TERMS DUE TO COVID-19

Due to the current climate of restrictions around gatherings changing constantly at this time bookings will be held tentatively.

Once you have reviewed government gathering restrictions closer to your wedding/event date, if you choose to move forward with your wedding/event, full payment will be required 30 days prior to your wedding/event date.

All details of your order must be finalised 30 days prior to the wedding/event so flower and sundry orders can be placed. Once those flower and sundry orders are placed, they cannot be cancelled.

Payments can be made to:

Account name: Mrs Kyla J Helgeson

BSB: 015 354

Account Number: 298531479

Institution: ANZ

Please fill out, sign below and return a copy to The White Orchid Floral Design via email as acknowledgement of the above Terms and Conditions.

 

Date: _________________                             

Date of Wedding/Event: _________________

Client Name: _________________________________

Client Signature: ______________________________

 

Thank You.