TERMS & CONDITIONS
By placing an order with The White Orchid Floral Design you agree to the following terms and conditions:
Orders are for Adelaide, South Australia, bridal and event clients only. Delivery is only available to Adelaide (5000) and surrounding areas. Orders placed outside these areas unfortunately cannot be serviced.
Orders cannot be taken any further than 18 months before the wedding/event date. Orders cannot be taken any less than 30 days prior to the wedding/event date.
Once your order has been reviewed and confirmed with you via phone or email, a non-refundable booking fee of 20% of your total wedding/event flower price is required to secure the services of The White Orchid Floral Design on the agreed wedding/event date. The booking fee is non-refundable, but will be taken off the final balance. The non-refundable booking fee is required within 14 days of receiving agreed email confirmation, should your non-refundable booking fee not be received we will reserve the right to make ourselves available to other party’s wanting to confirm The White Orchid Floral Design for the wedding/event date.
All wedding/event floral orders must be placed a minimum of 30 days prior to the wedding/event date due to the need for notice with flower, sundries and supplier third party purchases and orders.
Final balance payments must be made no later than 14 days prior to your wedding day. Wedding/event flowers cannot be purchased or delivered by The White Orchid Floral Design until full payment has been received. Payments can only be made by Stripe/PayPal (credit card, fee surcharge applies), EFT (details on email confirmation) or cash. Unfortunately no personal cheques will be accepted.
All costs are inclusive of; consultation in person and onsite at venues as required, flowers, foliages and sundries, glass or ceramic vessels (unless hired), labour, delivery and set up at venues where stated.
All efforts will be made by The White Orchid Floral Design to supply the products agreed upon at the time of booking, however, The White Orchid Floral Design will not be held responsible if the flowers become unavailable as a result of, but not limited to, weather conditions, supplier issues or poor quality. Under such circumstances The White Orchid Floral Design reserves the right to use similar substitute flowers of high quality as a replacement and will try if possible to agree the alternative flowers with you prior to supply.
All details of the wedding/event order must be finalised 30 days prior to the wedding due to the need for notice with flower, sundries and supplier third party purchases and orders. After that time, order reductions of more than 5% will not be accepted within 30 days of the order fulfillment date. By 14 days prior to the wedding date no changes can be made to the final order.
The White Orchid Floral Design can only guarantee the condition of the wedding/event flowers up to the delivery and set up, after which time care of the flowers becomes your responsibility and The White Orchid Floral Design will not be responsible for any damage caused to them. Furthermore in extreme weather conditions ie, heat above 35 degrees, The White Orchid Floral Design will do everything possible to condition and care for your flowers to survive such conditions, but cannot guarantee this.
In the unlikely event that The White Orchid Floral Design cannot fulfill the order for reasons out of our control, including but not limited to illness, accident or injury, we reserve the right to use substitute staff and companies to fulfill the order. In extreme circumstance if The White Orchid Floral Design is still unable to fulfill the order we reserve the right to cancel the order, returning all monies to you.
Magnetic buttonholes and corsages should not be worn by persons that have a pacemaker due to interference and obvious health risks. Magnetic buttonholes and corsages should also not be placed near mobile phone, electronic devices or any magnetic cards ie, credit cards. The White Orchid Floral Design cannot be held responsible for any personal injury or allergy from flowers or sundries.